FAQ

SHIPPING: Please allow 5 business days for your order to ship. Although, items generally go out sooner. Once your order ships, you will receive a shipping confirmation email with a tracking number. Orders may be split across multiple shipments.

 

CUSTOMER SERVICE: We want to answer any questions or concerns you might have. Please allow up to 24 hours for your email to be responded to by our Customer Service Team.  Any emails sent after business hours are responded to the next business day. Emails sent Friday after 5pm MST through Sunday evening are responded to on Monday.

 

ORDER CHANGES: We are so grateful for your order. Please make sure to review it carefully before it is submitted as as it cannot be modified. No changes can be made once your order is placed. Double + triple check that all details are correct.

 

SHIPPED TO WRONG ADDRESS: We do not take responsibility for packages that are delivered to the wrong given address. It is your responsibility to check that your shipping address is correct when your order is placed. If it isn't, please email us right away so we can fix it BEFORE it ships. Once it ships, we are not responsible. 

 

RETURNS: We do accept returns up to 30 days after date of purchase. If garment is returned washed or stained you will not receive a refund. The product will be returned to you. Please Contact us at longhaultradingcohelp@gmail.com to start the process.

 

CONTACT: You can email us at longhaultradingcohelp@gmail.com